Privacy policy

1. Who controls your data

Glass Guys is the data controller for the personal information described here. If you have any question about your data, email hello@glassguys.co.uk and we will respond within 30 days.

This page is maintained by Glass Guys and describes our current practices. It is a plain-English statement of how we work, not an independent certification.

2. What we collect

Quote and booking details: your postcode, address, property type, chosen frequency and any extras or access notes you give us.

Contact details: your name, email address and phone number.

Account details: your sign-in email and, if you use Google sign-in, the basic profile your provider shares with us. We never see or store your password.

Service records: your clean history, ratings you leave, messages you send us, and photos your cleaner takes of the finished work.

Payment details: Direct Debit is handled by GoCardless. We store only your mandate reference, customer ID and a record of amounts collected, never your full bank account details.

3. Why we use it

To price your job, book you into a local round, tell your cleaner where to go, take payment after each clean, handle problems or refunds, and keep the accounting records the law requires us to keep.

Our lawful bases are performance of your contract with us, our legitimate interest in running and improving the service safely, and our legal obligations for tax and accounting.

We do not sell your data, and we do not send marketing emails unless you ask us to.

4. Who we share it with

Your cleaner: the self-employed cleaner assigned to your round receives your address, access notes and contact details so they can carry out the work.

Our service providers: our hosting and database provider stores the platform data, and our payment processor handles card details and payouts. They act on our instructions.

Authorities: where we are legally required to disclose information.

5. Where it is stored and how long we keep it

Data is stored on managed cloud infrastructure, encrypted in transit and at rest by our providers. Access is restricted to your own account through per-user access rules, with staff access limited to those who need it to run the service.

We keep booking and clean records for as long as your round is active and for six years afterwards to satisfy tax and accounting requirements. Job photos are kept for 12 months. Quote enquiries that never become bookings are deleted after 12 months.

6. Cookies and analytics

We use only the cookies and browser storage needed to keep you signed in and to make the site work. We do not run advertising trackers or sell behavioural data.

7. Your rights

You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, or to receive it in a portable format. Email hello@glassguys.co.uk and we will action it within 30 days.

You can close your account and cancel your round at any time from your account page. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ico.org.uk).

8. Security contact

If you believe you have found a security issue with our site, please email hello@glassguys.co.uk with the details. Please do not publish the issue before we have had a chance to fix it.